Guest Information
Les Tourelles - 2nd floor
Information sections:
Arrival instructions & Keys
The instructions to retrieve your keys (from 15:00) have been sent to you via email by Lauren and are detailed below:
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A pin/code will have been sent to you via email;
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When you arrive at the front door, head to the left side of the house;
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You will see a white box with a lock box inside;
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Move your hand close to the keypad so that the box 'wakes up' and numbers light up;
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Dial the pin and press the lock key. You can now open the lock box;
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Please take the keys labelled '2' and close the box;
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You can now open the front door. Note that you may have to pull the door towards you while turning the key.
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Once in, go up to the 2nd floor to access the family suite.
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You can watch the enclosed videos for help.
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For everyone’s safety, please shut the front door when entering or leaving the house.
On your last day, we kindly request that you leave your room by 11:00am. Please leave the keys in your room and simply shut the entrance door behind you.
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Internet
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Network: StayInFrance
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Password: L3STOUR3LL3S
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Ground Floor
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If you use the back garden, please shut the door on the way back to your room, or whenever you leave the house.
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Please do not use the kitchen (including the washing machine as it is used by staff) during your stay; this helps us maintain cleanliness. You may, however, use the microwave and fridge (remember to take your items with you at check-out).
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Remember to switch the staircase light off before you enter your room in the evening.
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Please be mindful of noise, especially during quiet hours (22:00pm-08:00am).
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The premises are strictly non-smoking, including outdoor areas.
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For your security, a surveillance camera operates in the common areas of the ground floor.
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Tea & Coffee
The living room on your floor is equipped with a kettle and a Nespresso coffee machine.
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Beach/Surfboards/Wetsuits
Please use the foot-rinse taps when leaving the beach and do not rinse your swimwear in the sink/shower/bath to ensure the drains are not clogged by sand. Instead, place your swimwear to dry on the hooks in the passageway to the right of the house, accessible via the garden. You can shake off the sand outside once dry. Please do not bring your surfboard or wetsuit up to your bedroom; you can leave them to dry in the passageway outside.
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TV
Bedroom: Use the FireTV remote to switch the smart TV on. It can take a few minutes to load the menu. From there, you can access Molotov TV (French channels), Youtube etc.
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Living-room: Turn the TV on with the Sony remote. You can access Molotov TV, Youtube etc. by using the Amazon Fire TV remote.​​
Things to do and where to eat
We have written a number of informative blogs on our website www.stayinfrance.fr recommending restaurants, fun activities and day trips, along with history and culture information so you can make the most of your stay with us.
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Imagine Biarritz app: your guide to the history and heritage of Biarritz
A new application (Imagine Biarritz, Walks and History) takes you through the must-see sites, great itineraries and history of the city. To make the most of your stay, we recommend you download the app, available in English (type ‘Imagine Biarritz’ in your app store or click here).
Parking
You can find free parking spaces along avenue de Verdun and on side streets. Alternatively, you can go to Parking Verdun Médiathèque at 5, rue Beauséjour - a 1min walk from Les Tourelles. Parking Gare du Midi is a bit further, at 12, avenue François Mauriac.